Messaging unavailable - Microsoft Community

-

my skype business has stopped working when comes messaging.

just says messaging unavailable in messaging panel.

do know how fix this?

people can still talk me , i'm online signed in correctly.

don't know how happened. need fixed asap i'm running business.

hi noelle,

 

please update skype business client first , check if issue persists. https://support.microsoft.com/en-us/help/3123065/how-to-obtain-the-latest-update-for-skype-for-business-2016 if using msi version, please  update update package, if using click-to-run version, please update method provided in bottom of article.

 

to better understand situation, need gather more information narrow down possible cause.

 

  1. is issue happened contacts or specific contacts? if so, type of affected contacts? internal users or external users? or skype users.
  2. when did issue first happen?
  3. to check whether issue associated account, try sign in account pc’s client check whether issue persists.
  4. please collect screenshot of error message.
  5. may ask account hosted on? skype business online or skype business on premise?
  6. detailed version of skype business in screenshot. gear icon>help>about skype business.

 

regards,

leo



Office / Skype for Business / Other/unknown / Office 365 for business



Comments

Post a Comment

Popular posts from this blog

Can't Sign-in to OneDrive - Microsoft Community

-
Image
can't sign-in onedrive account surfacepro laptop last 2 weeks. have no problem signing-in , syncing on desktop pc. below error message error code: 0x8004def7. when access onedrive.com surfacepro try fix it, couldn't find error. appreciate help. thanks. hi thomas, a few possible reasons can cause error message. identify cause of problem, know following information: are signing in onedrive sync app or office app word or excel? have tried signing in using web browser on https://onedrive.live.com/ ? have made changes computer before experiencing issue? what troubleshooting steps have tried far? in meantime, suggest make sure have latest windows updates . keeping windows up-to-date ensures have latest security updates , fixes. for additional troubleshooting steps can perform, may refer following link: fix onedrive sync problems . we wait response. OneDrive
Read more

Shared mailbox permissions - Microsoft Community

-
Image
hi we have shared mailbox shared user , want use tasks of shared mailbox not updating when make changes. there solution this? hi karabotladi, when shared shared mailbox user, did grant permissions him? if share task user, on permissions tab, in name box, click name of person access want change. under permissions, in permission level list, choose permission level. if share shared mailbox user, use admin account log exchange admin center > recipients> shared> select , double click it> mailbox delegation> add user full access list. regards, vanessa Office / Outlook / Windows 10 / Office 365 for business
Read more

Outlook 2016 for Mac - Multiple Issues, Error 17884 - Microsoft Community

-
working mac users @ business. have few issues outlook 2016 not seem have clear cut solutions can find searching community. new emails - messages sporadically go straight outbox after being sent, not send until user exits re-opens outlook, work after multiple restarts. error code see corresponding 17884 sync status - thousands of items have yet synced. sync status show proper statistics items syncing, statistics change 'server busy' , have no idea if still syncing in background or hung up. using 'sync folder' or 'send & receive' stack more items sync status window no progress made. connection window in bottom right corner - upon start up, display 'not connected'. can leave outlook open prolonged period of time , never change, if change status of outlook online offline multiple times in tools window. so far have rebuilt profile scratch within outlook tried opening outlook on multiple wifi networks tried ope
Read more