Problems with saving Office 2016 Word Docs - Microsoft Community

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i having problems saving 2016 word docs.  error message comes is:

hardwaremonitorwindow: winword.exc - application error

the exception unknown software exception (0xe0000002) occurred in application @ location 0x000000007732b802.

program have office 2016 professional.  

can assist?

g

hi geralyn,

the error message you're getting may mean there's 3rd party antivirus software blocking word document processes. further rectify issue, supply more details answering these questions:

  • how , when did issue start?
  • which windows version/build using?
  • is issue confined saving word documents only?
  • have installed software updates?
  • have made significant changes device prior happening?
  • are there 3rd party applications or antivirus programs installed on computer?
  • what specific troubleshooting steps have done far?

your reply appreciated.



Office / Word / Windows 10 / Office 2016



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