Microsoft Word not responding on Mac despite restarting computer, - Microsoft Community

using new mac (only year or 2 old) , have been having trouble microsoft word (only word, rest of office has been fine) on last few months every , opening document or opening application results in spinning rainbow circle must force quit. every time open word says "word unable load add-in." trying open word again gives same result , restart computer , works (until next time stops responding). today, however, despite 8 restarts, word still refuses work. uninstalled word , reinstalled it, restarted computer still nothing. please help! feel have tried , not sure else can done??? have been trying fix day , said, mac rather new , there around 10gb of free space not sure if problem caused computer or microsoft. in advance. 

hi harrison,

thanks screenshots.

regarding error message "endnote cwyw word 2016.bundle", lt looks have install endnote on mac , there compatible issue here. please follow steps below try fix this:

1) start word 2016 , and choose help > check updates if word not latest version.

2) if issue persists, go finder , navigate to macintosh hd/library/application support/microsoft/office365/user content/startup/word

3) right click "endnote cwyw word 2016.bundle" file , move trash

4) restart word 2016 , check result.

if issue persists, since compatible issue add-in, suggest contact endnote support for further assistance.

regards,

william

Office / Word / Mac / Office 2016 for Mac