Outlook folders -emails never to be seen again - Microsoft Community

hi all

i'm having problem outlook folders. i'm running office 365 , have exchange email account installed.  whenever move e-mail folder mail doesn't show in folder message on folder 'we didn't find show here' happens whether use move function or drag item. 

help please x

hi wayne,

incorrectly configured settings , application errors few of possible reasons why you’re having challenges accessing outlook folders. confirm if you’re seeing same screenshots below when clicking imap folders suggested e excel.

if you’re not seeing same or if issue persists after following e excel’s suggestion, possible have configure few settings. since mentioned you’re using exchange, best if posting concern our technet forums. way able in-depth technical assistance resolve issue outlook folder.

in meantime, can try updating office following these steps:

1. click file.
2. select office account.
3. under product information, choose update options.
4. click update now , wait until office done checking , installing updates.

please take note may need click enable updates first if update now option not available.

you can try repairing office following instructions in article. includes instructions on how uninstall , reinstall office in case repair didn’t help.

if have other questions, feel free reach out us.

Office / Outlook / Windows 10 / Office 365 Home