Outlook crashing at startup - Microsoft Community

-

i second after starting outlook crashes.

i following error message:

microsoft error reporting log version: 2.0

error signature:
exception: exc_crash (sigabrt)
exceptionenumstring: 805306368
exception code: 0x00000001 (0x00007fffd20b6128)
date/time: 2017-10-18 00:42:48 +0000
application name: microsoft outlook
application bundle id: com.microsoft.outlook
application signature: opim
application bitness: x64
application version: 15.39.0.17101000
crashed module name: merp
crashed module version: 15.39.0.171010
crashed module offset: 0x0000000000002e79
blame module name: microsoft outlook
blame module version: 15.39.0.171010
unsymbolicatedchecksum: 174ad36f979bc27b64c7dfb9ef2b396a
blame module offset: 0x000000000044315e
stackhash: ffffcabf_background
application lcid: 1033
app info: reg=en loc=0x0409
build type: ship
audience: production
audiencegroup: production
audiencechannel: cc
crashed thread: 7

hi briana,

do have third party add-ins installed on outlook. have known issue webex leads outlook crash. if so, please update version of webex.

here known issues of outlook mac , troubleshooting steps:

https://support.office.com/en-us/article/fixes-or-workarounds-for-recent-issues-in-outlook-for-mac-54afa5e3-db38-422a-9d94-3b55330ded8e

and if not case, need gather more information narrow down possible cause:

1.may know system version?

2.can reboot now? if so, suggest contacting our dedicated outlook mac in-app support team can more efficient in case: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac/new-contact-support-feature-in-outlook-2016-for/d4fc21c4-25e2-4e10-b943-1fba6542b517

3.please collect entire error message , send colleagues in in-app support team, may helpful in further troubleshooting.      and if cannot reboot client, please send me in pm(private message), check you.

right now, suggest using owa( outlook web app) workaround if office 365 user. or can download version of outlook.

regards,

leo



Office / Outlook / Mac / Office 365 Home



Comments

Post a Comment

Popular posts from this blog

Can't Sign-in to OneDrive - Microsoft Community

-
Image
can't sign-in onedrive account surfacepro laptop last 2 weeks. have no problem signing-in , syncing on desktop pc. below error message error code: 0x8004def7. when access onedrive.com surfacepro try fix it, couldn't find error. appreciate help. thanks. hi thomas, a few possible reasons can cause error message. identify cause of problem, know following information: are signing in onedrive sync app or office app word or excel? have tried signing in using web browser on https://onedrive.live.com/ ? have made changes computer before experiencing issue? what troubleshooting steps have tried far? in meantime, suggest make sure have latest windows updates . keeping windows up-to-date ensures have latest security updates , fixes. for additional troubleshooting steps can perform, may refer following link: fix onedrive sync problems . we wait response. OneDrive
Read more

Shared mailbox permissions - Microsoft Community

-
Image
hi we have shared mailbox shared user , want use tasks of shared mailbox not updating when make changes. there solution this? hi karabotladi, when shared shared mailbox user, did grant permissions him? if share task user, on permissions tab, in name box, click name of person access want change. under permissions, in permission level list, choose permission level. if share shared mailbox user, use admin account log exchange admin center > recipients> shared> select , double click it> mailbox delegation> add user full access list. regards, vanessa Office / Outlook / Windows 10 / Office 365 for business
Read more

Outlook 2016 for Mac - Multiple Issues, Error 17884 - Microsoft Community

-
working mac users @ business. have few issues outlook 2016 not seem have clear cut solutions can find searching community. new emails - messages sporadically go straight outbox after being sent, not send until user exits re-opens outlook, work after multiple restarts. error code see corresponding 17884 sync status - thousands of items have yet synced. sync status show proper statistics items syncing, statistics change 'server busy' , have no idea if still syncing in background or hung up. using 'sync folder' or 'send & receive' stack more items sync status window no progress made. connection window in bottom right corner - upon start up, display 'not connected'. can leave outlook open prolonged period of time , never change, if change status of outlook online offline multiple times in tools window. so far have rebuilt profile scratch within outlook tried opening outlook on multiple wifi networks tried ope
Read more