Missing folders in Outlook after High Sierra upgrade on Mac - Microsoft Community

split thread.

hi lance,

my situation similar above.  have upgraded high sierra on imac.  running outlook 365.  have many folders important data created , need to.  older e-mails placed folders using import new folder on left sidebar.  airline flights, tickets, etc.  after upgrade, these folders went away.  can please me retrieve them?  when call apple or ms support, neither of them helpful.  indeed, ms support told me not in training recover lost files?  really?

please help.

thanks.

lance.

why can't things simple?   my problem solved.  

on new l sided sidebar (high sierra on mac outlook 365) @ bottom there link entitled mail import.

when r click on (for mac ctrl + mouse click) box pops up.

i had seen box before never knew ms, apple, , go daddy did not know.  items listed are:  open in new window, new folder, rename folder, move folder, etc.  there link to "recover old folder".

well, wanting start new place create folders, hit link new folder.  guess what?  santa brought me present.  of lost folders reappeared.  

i surgeon not computer guru.  make complex simple yet 3 hour phone call journey , hours stewing not getting important data retrieved have made simple complex.  me or have others been flummoxed same situation?  seem someone out there tell push button , well.  kiss.  remember old point , shoot camera?  that's needed here.

i hope might help others.

thank you.

Office / Outlook / Mac / Office 365 for business