Can't Sign-in to OneDrive - Microsoft Community

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can't sign-in onedrive account surfacepro laptop last 2 weeks. have no problem signing-in , syncing on desktop pc. below error message error code: 0x8004def7. when access onedrive.com surfacepro try fix it, couldn't find error. appreciate help. thanks.

hi thomas,

a few possible reasons can cause error message. identify cause of problem, know following information:

  • are signing in onedrive sync app or office app word or excel?
  • have tried signing in using web browser on https://onedrive.live.com/?
  • have made changes computer before experiencing issue?
  • what troubleshooting steps have tried far?

in meantime, suggest make sure have latest windows updates. keeping windows up-to-date ensures have latest security updates , fixes.

for additional troubleshooting steps can perform, may refer following link: fix onedrive sync problems.

we wait response.



OneDrive / Options and settings / Web settings / OneDrive Web (OneDrive.live.com)



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