Safe Lists Only is checked yet I still get unsafe emails in my inbox - Microsoft Community

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i setup outlook 2016's junk email options show safe senders in inbox. have been building safe senders list couple months now. 

up few days ago, worked awesome. emails unknown email addresses went junk. great!

now, emails unknown senders stay in inbox. 

i have created new email profile , restarted computer , deleted rules, , left safe lists checked. i'm not sure else do... appears bug. 

any advice?

hi paul,

it possible you're experiencing outlook concerns because of changes made on computer.

narrow down , provide proper resolution, may know if have installed software applications or changed hardware devices device prior concern?

when did start encountering issue?
changes made on computer prior issue?
have tried possible troubleshooting steps? if yes, steps , did error messages?

regards.



Office / Outlook / Windows 10 / Office 2016



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