Microsoft Word attempts to open _vti_rpc upon exiting - Microsoft Community

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split thread.

hi, rena. previous steps didn't solve issue, , in fact i've seen "i have same question" count increase quite bit in last day.

1. screenshot provided below.

2. happens opening files in both ways described: file>open>onedrive word, excel or powerpoint , opening files using file explorer (in case, onedrive sync folders; haven't tried regular folders). happens on both pcs have @ home.

3. doesn't happen every time, i'd it's 80%. seems more frequent when uses compatibility mode (for example, in word, both .doc , .docx files), though happens out of mode too.

4. 1707 (8326.2073).

5. happens in word, excel , powerpoint.

6. personal onedrive. have not business account.

thank in advance.

jorge

i have solved issue following these steps:

  1. file>account>under user information, sign out existing account , exit office apps.
  2. control panel>user accounts>credential manager>windows credentials, remove office 365 credentials like: microsoftofficexxdata:xxxxxxxxx
  3. remove "onedrive cached" credential.
  4. restart pc.
  5. open word , sign in again office 365 account.
  6. open documents close see result.

note: steps 1, 2, 5 , 6 suggested user rena yu msft, , steps 3 , 4 suggested user a_bean.

i hope helps.



Office / Word / Windows 10 / Office 365 Home



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