Skype For Business - Icloud account - Microsoft Community

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currently having issue external user unable complete video call our organisation.

we have allowed external access except blocked domains (currently don't have in blocked domains)

the external user using icloud account sign normal skype app , when trying video call (we use skype business) call fails.

we have tried using external hotmail , outlook.com accounts call in , both work

hi holly_568,

thanks post. further help, please confirm following:

  1. did external user has error message when can’t have video call you? please send complete error message or screenshots us.
  2. did external user contact on skype business? if no, please add user contact, , send im him see whether external user can communicate you.
  3. did (your organization users) show in contact list form external user’ skype?
  4. did skype user can’t have video call skype business users? or can’t have video call you?

note: video calling skype business contacts supported in skype windows desktop

regards,

richard



Office / Skype for Business / Other/unknown / Office 365 for business



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