Word cannot open the existing global template - Microsoft Community

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split thread.

i have problem also. 

when error message ( "word cannot open existing global template [normal.dotm]"),

i can delete , recreate normal.dotm no problems (located at ~/library/group containers/ubf8t346g9.office/user content/templates), stop working after day or two.

since have few (10 or so) custom keyboard commands need, have re-add them template every time.

work-around:

store keyboard shortcuts in different template.

put template in word startup folder load automatically add-in.



Office / Word / Mac / Office 2016 for Mac



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