Cant use word in Mac book air - Microsoft Community

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i research student , microsoft word not working in laptop right now.. it's frustrating . 

i tried solution in community , including 

1) reinstall programme 

2) deactivate , reactivate 365 account 

3) check updates 

4) delete caches 

the script long sth : 

microsoft error reporting log version: 2.0

error signature:
exception: sig_force_quit
exceptionenumstring: 268435456
exception code: 0x00000001 (0x00000001087ff000)
date/time: 2017-10-25 19:32:39 +0000
application name: microsoft word
application bundle id: com.microsoft.word
application signature: mswd
application bitness: x64
application version: 15.39.0.17101000
crashed module name: merp
crashed module version: 15.39.0.171010
crashed module offset: 0x0000000000002ec1
blame module name: mbulocale
blame module version: 15.39.0.171010
unsymbolicatedchecksum: a1dd9707aab2cc3669946009f12914b0
blame module offset: 0x00000000000020e1
stackhash: ffff8866_main
application lcid: 2057
app info: reg=en loc=0x0809
build type: ship
audience: production
audiencegroup: production
audiencechannel: cc
crashed thread: 0


thread 0 crashed:

#  1  0x00000001081ecec1 in  (merp + 0x0000000000002ec1) 0x0000000000000000
#  2  0x00007fffaab41b3a in __sigtramp + 0x0000001a (libsystem_platform.dylib + 0x0000000000002b3a) 0x0000000000000000
#  3  0x00000001095e88f8 in  ( + 0x0000000000000000) 0x00007fff5ab2b020
#  4  0x00007fff951484a1 in _parsexmlelement + 0x00000111 (corefoundation + 0x00000000000254a1) 0x00007fff5ab2b5f0
#  5  0x00007fff9523b90b in -[_nssharedkeysets initwithkeys:keylenghtinbytes:count:type:] + 0x0000066b (corefoundation + 0x000000000011890b) 0x00007fff5ab2b640
#  6  0x000000010b2a30e1 in  (mbulocale + 0x00000000000020e1) 0x00007fff5ab2b680
#  7  0x00000001094b4858 in  (wlmkernel + 0x000000000000f858) 0x00007fff5ab2b690
#  8  0x000000010b5e87af in  (visual basic applications + 0x000000000001d7af) 0x00007fff5ab2b6d0
#  9  0x000000010b742b66 in  (visual basic applications + 0x0000000000177b66) 0x00007fff5ab2b720
# 10  0x000000010b73633d in  (visual basic applications + 0x000000000016b33d) 0x00007fff5ab2b740
# 11  0x000000010b733f29 in  (visual basic applications + 0x0000000000168f29) 0x00007fff5ab2b860
# 12  0x000000010b739701 in  (visual basic applications + 0x000000000016e701) 0x00007fff5ab2b9a0
# 13  0x000000010b733f29 in  (visual basic applications + 0x0000000000168f29) 0x00007fff5ab2bac0
# 14  0x000000010b739701 in  (visual basic applications + 0x000000000016e701) 0x00007fff5ab2bc00
# 15  0x000000010b733f29 in  (visual basic applications + 0x0000000000168f29) 0x00007fff5ab2bd20
# 16  0x000000010b739701 in  (visual basic applications + 0x000000000016e701) 0x00007fff5ab2be60
# 17  0x000000010b733f29 in  (visual basic applications + 0x0000000000168f29) 0x00007fff5ab2bf80
# 18  0x00000001438afdb2 in  ( + 0x0000000000000000) 0x00007fff5ab2c0c0
# 19  0x0000000106fe6798 in  (oleautomation + 0x0000000000076798) 0x00007fff5ab2c0f0
# 20  0x0000000106fe66b0 in  (oleautomation + 0x00000000000766b0) 0x00007fff5ab2c110
# 21  0x000000010b605dc6 in  (visual basic applications + 0x000000000003adc6) 0x00007fff5ab2c230
# 22  0x000000010b5d57ff in  (visual basic applications + 0x000000000000a7ff) 0x00007fff5ab2d2e0
# 23  0x000000010b731ed3 in  (visual basic applications + 0x0000000000166ed3) 0x00007fff5ab2d3a0
# 24  0x000000010b73045a in  (visual basic applications + 0x000000000016545a) 0x00007fff5ab2d3e0
# 25  0x000000010b739403 in  (visual basic applications + 0x000000000016e403) 0x00007fff5ab2d4a0
# 26  0x000000010b733f29 in  (visual basic applications + 0x0000000000168f29) 0x00007fff5ab2d5c0
# 27  0x000000010b739701 in  (visual basic applications + 0x000000000016e701) 0x00007fff5ab2d700
# 28  0x000000010b733f29 in  (visual basic applications + 0x0000000000168f29) 0x00007fff5ab2d820
# 29  0x000000013371e143 in  ( + 0x0000000000000000) 0x00007fff5ab2d960
# 30  0x0000000106fe6798 in  (oleautomation + 0x0000000000076798) 0x00007fff5ab2d990
# 31  0x0000000106fe66b0 in  (oleautomation + 0x00000000000766b0) 0x00007fff5ab2d9b0
# 32  0x000000010b605dc6 in  (visual basic applications + 0x000000000003adc6) 0x00007fff5ab2dad0
# 33  0x000000010b74dfbe in  (visual basic applications + 0x0000000000182fbe) 0x00007fff5ab2eb80
# 34  0x0000000105cc856d in  (microsoft word + 0x0000000000bff56d) 0x00007fff5ab2ebd0
# 35  0x000000010858b7f6 in  (microsoftoffice + 0x000000000018c7f6) 0x00007fff5ab2ecb0
# 36  0x000000010858b679 in  (microsoftoffice + 0x000000000018c679) 0x00007fff5ab2ef00
# 37  0x0000000108587c63 in  (microsoftoffice + 0x0000000000188c63) 0x00007fff5ab2ef60
# 38  0x000000010858bd4b in  (microsoftoffice + 0x000000000018cd4b) 0x00007fff5ab2efa0
# 39  0x000000010858bdbc in  (microsoftoffice + 0x000000000018cdbc) 0x00007fff5ab2efc0
# 40  0x000000010855f109 in  (microsoftoffice + 0x0000000000160109) 0x00007fff5ab2eff0
# 41  0x0000000108554f23 in  (microsoftoffice + 0x0000000000155f23) 0x00007fff5ab2f090
# 42  0x0000000108543cfc in  (microsoftoffice + 0x0000000000144cfc) 0x00007fff5ab2f130
# 43  0x0000000108543fe8 in  (microsoftoffice + 0x0000000000144fe8) 0x00007fff5ab2f170
# 44  0x000000010858c3c5 in  (microsoftoffice + 0x000000000018d3c5) 0x00007fff5ab2f1c0
# 45  0x00000001085c81b3 in  (microsoftoffice + 0x00000000001c91b3) 0x00007fff5ab2f210
# 46  0x00000001085415da in  (microsoftoffice + 0x00000000001425da) 0x00007fff5ab2f260
# 47  0x0000000108540d8c in  (microsoftoffice + 0x0000000000141d8c) 0x00007fff5ab2f290
# 48  0x000000010840e41b in  (microsoftoffice + 0x000000000000f41b) 0x00007fff5ab2f300
# 49  0x000000010844cfe2 in  (microsoftoffice + 0x000000000004dfe2) 0x00007fff5ab2f320
# 50  0x000000010844cb4c in  (microsoftoffice + 0x000000000004db4c) 0x00007fff5ab2f370
# 51  0x000000010844c895 in  (microsoftoffice + 0x000000000004d895) 0x00007fff5ab2f400
# 52  0x000000010844c3a3 in  (microsoftoffice + 0x000000000004d3a3) 0x00007fff5ab2f440
# 53  0x00000001051ace40 in  (microsoft word + 0x00000000000e3e40) 0x00007fff5ab2f4f0
# 54  0x00000001051bd7b2 in  (microsoft word + 0x00000000000f47b2) 0x00007fff5ab2f560
# 55  0x00000001061029a9 in  (microsoft word + 0x00000000010399a9) 0x00007fff5ab2f650
# 56  0x0000000106100363 in  (microsoft word + 0x0000000001037363) 0x00007fff5ab31050
# 57  0x00000001056e46c8 in  (microsoft word + 0x000000000061b6c8) 0x00007fff5ab31110
# 58  0x0000000105828809 in  (microsoft word + 0x000000000075f809) 0x00007fff5ab32210
# 59  0x0000000105e663ad in  (microsoft word + 0x0000000000d9d3ad) 0x00007fff5ab333f0
# 60  0x0000000105e67c18 in  (microsoft word + 0x0000000000d9ec18) 0x00007fff5ab34f50
# 61  0x00007fff92ec4dd7 in -[nsdocument _initwithcontentsofurl:oftype:error:] + 0x000000ac (appkit + 0x0000000000267dd7) 0x00007fff5ab34fe0
# 62  0x00007fff92ec4cbc in -[nsdocument initwithcontentsofurl:oftype:error:] + 0x000000e7 (appkit + 0x0000000000267cbc) 0x00007fff5ab35020
# 63  0x00007fff92fa22b0 in -[nsdocumentcontroller makedocumentwithcontentsofurl:oftype:error:] + 0x00000284 (appkit + 0x00000000003452b0) 0x00007fff5ab35060
# 64  0x00007fff931f5470 in ___97-[nsdocumentcontroller makedocumentwithcontentsofurl:alternatecontents:oftype:completionhandler:]_block_invoke + 0x00000053 (appkit + 0x0000000000598470) 0x00007fff5ab350b0
# 65  0x00007fff931f5412 in -[nsdocumentcontroller makedocumentwithcontentsofurl:alternatecontents:oftype:completionhandler:] + 0x000000b0 (appkit + 0x0000000000598412) 0x00007fff5ab35110
# 66  0x00007fff92fa12e6 in ___80-[nsdocumentcontroller opendocumentwithcontentsofurl:display:completionhandler:]_block_invoke + 0x00000265 (appkit + 0x00000000003442e6) 0x00007fff5ab35180
# 67  0x00007fff931f448b in ___144-[nsdocumentcontroller _coordinatereadingandgetalternatecontentsforopeningdocumentaturl:resolvingsymlinks:thencontinueonmainthreadwithaccessor:]_block_invoke_2.922 + 0x000000b4 (appkit + 0x000000000059748b) 0x00007fff5ab352d0
# 68  0x00007fff931f43a7 in ___144-[nsdocumentcontroller _coordinatereadingandgetalternatecontentsforopeningdocumentaturl:resolvingsymlinks:thencontinueonmainthreadwithaccessor:]_block_invoke.921 + 0x0000008a (appkit + 0x00000000005973a7) 0x00007fff5ab35380
# 69  0x00007fff931f4269 in ___144-[nsdocumentcontroller _coordinatereadingandgetalternatecontentsforopeningdocumentaturl:resolvingsymlinks:thencontinueonmainthreadwithaccessor:]_block_invoke_4 + 0x0000010b (appkit + 0x0000000000597269) 0x00007fff5ab35400
# 70  0x00007fff951ca17c in _cfstringfold + 0x00000dfc (corefoundation + 0x00000000000a717c) 0x00007fff5ab354d0
# 71  0x00007fff951aaf84 in -[_cfxnotificationregistrar match:object:observer:enumerator:] + 0x000001f4 (corefoundation + 0x0000000000087f84) 0x00007fff5ab354e0
# 72  0x00007fff951aa705 in _cfcharactersetischaractermember + 0x000001c5 (corefoundation + 0x0000000000087705) 0x00007fff5ab35550
# 73  0x00007fff951aa114 in _cfstringcapitalize + 0x000006f4 (corefoundation + 0x0000000000087114) 0x00007fff5ab36240
# 74  0x00007fff9470aebc in _runcurrenteventloopinmode + 0x000000f0 (hitoolbox + 0x0000000000030ebc) 0x00007fff5ab362d0
# 75  0x00007fff9470abf9 in _receivenexteventcommon + 0x000000b8 (hitoolbox + 0x0000000000030bf9) 0x00007fff5ab36310
# 76  0x00007fff9470ab26 in __blockuntilnexteventmatchinglistinmodewithfilter + 0x00000047 (hitoolbox + 0x0000000000030b26) 0x00007fff5ab36390
# 77  0x00007fff92ca3a54 in __dpsnextevent + 0x00000460 (appkit + 0x0000000000046a54) 0x00007fff5ab363b0
# 78  0x00007fff9341f7ee in -[nsapplication(nsevent) _nexteventmatchingeventmask:untildate:inmode:dequeue:] + 0x00000aec (appkit + 0x00000000007c27ee) 0x00007fff5ab367d0
# 79  0x00007fff92c983db in -[nsapplication run] + 0x0000039e (appkit + 0x000000000003b3db) 0x00007fff5ab36a80
# 80  0x00007fff92c62e0e in _nsapplicationmain + 0x000004d5 (appkit + 0x0000000000005e0e) 0x00007fff5ab36b70
# 81  0x00000001050cc1ca in  (microsoft word + 0x00000000000031ca) 0x00007fff5ab36bc0
# 82  0x00007fffaa932235 in _start + 0x00000001 (libdyld.dylib + 0x0000000000005235) 0x00007fff5ab36c00

x86_64 thread state(64bit):
  __rax: 0x00000001081eceb7   __rbx: 0x000000000000000f   __rcx: 0x00000001081ecec4   __rdx:0x0000000000000000
  __rdi: 0x0000000000000005   __rsi: 0x00007fff5ab2af98   __rbp: 0x00007fff5ab2b010   __rsp:0x00007fff5ab2b000
  __r8: 0x00007fff5ab2b4b8    __r9: 0x00007fffb01da038    __r10: 0x00007fffaaa61186   __r11:0x0000000000000246
  __r12: 0x00007fff5ab2b608   __r13: 0x0000000000000000   __r14: 0x000000000000005e   __r15:0x000000000000007f
  __rip: 0x00000001081ecec1   __rflags: 0x0000000000010207   __cs: 0x000000000000002b   __fs:0x0000000000000000
  __gs: 0x0000000000000000  

please help 

hi gcyl,

feel free share requested information when have time.

regards,

joanne



Office / Word / Mac / Office 2016 for Mac



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