Technical support quit without finishing downloading Office - Microsoft Community

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12:24 pm connecting...

12:24 pm connected. support representative shortly.

12:25 pm support session established nona.

12:25 pm nona restarting application windows system service

12:27 pm connecting...

12:27 pm application running windows system service

12:27 pm connected. support representative shortly.

12:27 pm support session established nona.

12:29 pm you have granted nona permission control desktop. revoke, click red x on toolbar or press pause/break on keyboard.

12:29 pm remote control started nona.

12:39 pm nona: we need restart computer changes take effect

　

12:39 pm nona: you dont need worry, reconnect right away, victoria

12:41 pm remote control nona stopped.

12:44 pm connecting...

12:44 pm connected. support representative shortly.

12:44 pm support session established nona.

12:44 pm remote control started nona.

12:51 pm remote control nona stopped.

12:52 pm remote control started nona.

12:58 pm connecting...

12:58 pm connected. support representative shortly.

12:58 pm support session established nona.

12:58 pm remote control started nona.

1:11 pm remote control nona stopped.

1:13 pm connecting...

1:13 pm connected. support representative shortly.

1:13 pm support session established nona.

1:13 pm remote control started nona.

1:19 pm remote control nona stopped.

1:19 pm remote control started nona.

1:19 pm remote control nona stopped.

1:20 pm remote control started nona.

1:20 pm remote control nona stopped.

1:21 pm remote control started nona.

1:24 pm connecting...

1:24 pm connected. support representative shortly.

1:25 pm support session established nona.

1:28 pm remote control started nona.

1:56 pm nona: victoria?

1:56 pm nona: i suggest contact me once download done

1:56 pm nona: seems take time

1:56 pm nona: i’m sorry, have not received response in last 2 minutes. if busy or occupied, can continue conversation when have more time. disconnect current session if not hear in next 2 minutes.

1:58 pm nona: it seems you're busy else. in case need further assistance please feel free in touch 1 of our answer desk technicians @ http://answerdesk.microsoftstore.com/. thank contacting microsoft answer desk , have wonderful day!

1:58 pm nona has ended session.

1:58 pm remote control nona stopped.

hi victoria,

for assist you, may ask if still having issues downloading office 365 home? able download completely?

your reply important ensure assist accordingly.



Office / Word / Windows 10 / Office 365 Home



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