Inbox emails were filed now back in inbox - Microsoft Community

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i cleaned email inbox last thursday on ipad outlook app , on friday messages filed away when opened outlook on desktop, however, today when opened outlook on desktop & ipad outlook app on 1/2 messages in inbox.

what caused , how prevent happening again?

hi kristine,

let troubleshoot step step:

1. how did add account outlook client? if pop, did select "leave copy on server"?

2. check whether have rules in outlook client.

3. turn off cache mode , delete messages again, turn on cache mode.

if issue persists, should related emails in outlook desktop sync server , sync ipad. recommended delete emails in outlook desktop , ipad @ same time, check again.

regards,

vanessa



Office / Outlook / Other/unknown / Office 365 for business



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