New emails show as a number in folder pane but not visible at all in - Microsoft Community

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am using outlook 2016.  new emails not appearing.  number next inbox heading in folder pane - showing number of unread emails (yes unread not total emails).  however, none show in reading pane , when go preview pane , click on unread see no emails. 

this means emails sitting somewhere not visible me.

i have tried searching on line solutions have found none.  can please.

these unread emails real.  have been sending test emails computer , email address  , watching number of unread emails on computer increase.  in fact, 1 managed through ok - weirder. 

thanks

after messing around became apparent email account ( work one) had been deactivated earlier today (left organisation while ago) , inactive account causing block on active one.  removed inactive 1 , hey presto new emails have appeared.



Office / Outlook / Windows 10 / Office 2016



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