Scanned Documents attached to sent emails - Microsoft Community

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sent email scanned document attached. person sent responds.  several days later try find scanned document  in original email sent. document no longer available. why this? frustrating.

hi mary,

based on description provided, there settings need configure resolve concern. however, need troubleshooting steps isolate cause of issue. before proceed, may know following:

  • did make changes on email prior problem?
  • what troubleshooting steps have tried far?
  • is first time encountered problem?
  • are referring outlook desktop app or outlook.com?
  • is happening on specific recipient?


Outlook.com / Email / Sending and receiving attachments



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