Outlook Online: duplicated, invisible folders - Microsoft Community

when want move message folder drop-down menu lists folder names choose randomly offers duplicate folders identical names. if pick 1 name, can see message in appropriate folder after move it; if pick other name, message disappears. it's impossible tell in advance of 2 names represents invisible folder. apparently vanished message hasn't vanished because comes when search it. don't know is. can tell me (a) invisible folders , (b) how stop happening? (i use outlook online, not desktop version.)

hi daniella,

this issue moving folders in outlook.com needs isolated further provide appropriate resolution. however, somehow related connected accounts have in outlook.com. duplicated folders may appear if have multiple connected accounts. verify issue, kindly provide needed information below:

• which device using access outlook.com? pc or mobile device?
• are using windows or mac device?
• which browser using access outlook.com? have tried using different browser?
• can send screenshot on how folder names when try move email? here's how include screenshot in post.

in meantime, try right-click on email want move select move. check if there duplicated folders selection. if not, try move desired folder , see if appear on said folder.

we'll wait response.

Outlook.com / Email / Managing email folders